My Business Phone System is Not Working. Who Do I Go To?
Choosing a phone system for your business is as important as any other decision that you will be required to make as an entrepreneur. Phone systems ought to be regarded as a long-term investment since they are crucial to your company’s operational lifeblood. If your current telephone system is not working correctly, the most obvious choice for you to make is either to switch services or buy a new system altogether. Here are some tips for choosing a service provider.
Costs to Incur
Typically, business telephone service vendors provide their products in different ways. Whereas some offer their services for a fixed periodical fee, others have charge extra fees for certain auxiliary features. Due to the availability of different plans, you should ascertain that you can afford the expenses involved. Draw a budget and ensure that the cost of acquiring and operating the telephone service is within your budget. This will enable you to choose a telephone service that suits your business.
Besides standard calling features, vendors offer other add-on features that can greatly streamline your interaction with clients and the effectiveness of your employees. When choosing a service provider, you should look beyond the standard calling features and instead focus on features that are essential in the modern workplace. This will contribute to the long-term success of your business.
Can You Manage the System?
When choosing a vendor, you also need to ensure that you can easily manage the phone service. Fortunately, there are vendors who offer telephone management tools such as scoring and reporting. Such tools help you to not only manage your employees but also the system itself.
Availability of Customer Service
When choosing a vendor, there is great importance in ensuring that customer service is available to you whenever you need it. If you choose a hosted service, your provider will manage the system on your behalf. Therefore, customer service is guaranteed. This is not the case when you choose an on-site system, which requires you to oversee all aspects of the system including upgrades and maintenance. With an on-site telephone system, you will be required to hire a repair company in case the system experiences defects.
Types of Business Telephone Systems
There are three main business telephone systems. These are Voice over Internet Protocol (VoIP), Private Branch Exchange (PBX), and Virtual PBX systems. VoIP telephone systems rely on the internet and are suitable for small businesses where a few voicemail systems and telephone lines are needed. PBX telephone systems are substantially more complex than VoIP systems. This means they can accommodate the demands of medium and large enterprises.
PBX systems come with a switching feature, which enabled you to redirect calls to different employees, and to other lines. This feature comes in handy if your business has numerous departments. On the other hand, Virtual PBX systems are typically layered on top of existing landlines and VoIP systems. They do not require permanent office installation and include features such as voicemail, call forwarding, and basic auto-attendant.
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