Additional Features and Benefits
Automatic Call Distribution (ACD)
Handle incoming calls with ease
The SL2100’s Automatic Call Distribution (ACD) efficiently routes callers based on pre-established criteria. ACD is great for people/ customers who require assistance from any of multiple persons at the earliest opportunity. When all agents are busy assisting callers, the outside party can listen to periodic Announcement messages while waiting for an agent to become free. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time, making each interaction between your business and your customers quick and easy.
Contact Center Software
Monitor activity in real-time
The SL2100’s Contact Center software allows up to two Super- visors to monitor the real-time activity of the system’s ACD, such as Agent State and ACD Queue Status, using their PC’s. They can also run ACD/Contact Center activity reports, such as Agent Call Summary, Abandoned Calls, etc.
Extend the reach of your communications
With the SL2100’s networking capabilities, you can extend the reach of your communications to remote offices and mobile workers. You can eliminate duplication and improve efficiencies by transparently sharing a single voicemail and intercom system. It also enables you to share trunks and transfer calls easily.
SL2100 Digital Telephones
Offers 12 or 24 programmable keys with LEDs, a full-duplex speakerphone, and a dual-color call indicator lamp.
SL2100 IP Telephone
Self-labeling IP telephone which supports gigabit connections and has 8 visible programmable keys with LEDs with the ability to scroll up to 32 keys total, backlit display, full-duplex speakerphone, dual-color call indicator lamp, and remote/home office functionality.
Provides 60 programmable keys with LEDs and is ideal for receptionists.
SMB Wireless (ML440) IP DECT Multiline Handsets
Offers true on-site mobility with 4 programmable keys, 3 dedicated soft keys (Hold/Transfer/ Conf.), brilliant color display with graphical user interface, wideband two-way speakerphone, caller ID, and a silent vibrator mode.
Digital DECT Handset
Provides 2 line/24 character backlit display with feature icons, backlit keypad, 8 program- mable keys, headset port and selectable ring tones.